Have any questions?
+254 724 242 742 / +254 735 111 171
HQ: Vision Plaza, 2nd Floor, Nairobi, Kenya.


Frequently Asked Questions

Here are a some answers to regular questions we receive from prospective clients. If you have a question regarding a specific service or problem, please take a look at our answers below where we regularly update and answer questions.

Will the person or company i want investigated know?

Nobody should ever be able tell that they are being investigated by our Private Detectives. Our services are completely private and confidential.

Is it legal?

Yes. ProMasters Investigators has access to tens of thousands of records, be they financial, property records, criminal records and more. None of the resources you will access through our service are illegal nor will any Private Investigator working for us commit any illegal acts.

How long does it take?

This really does depend on the service required. We always give a rough estimate of the timings involved during our initial consultation.

What are your payment terms and methods?

We are happy to accept payments via Credit Card, Cheque, Bank Transfer, PayPal and other Online Payment methods. Please contact us for quotations regards our rates and costs – these vary dependant on the Case, Location and its details so we are unable to supply prices online.

What guarantee is there?

Our goal with each case is to meet and exceed our clients stated objectives through an accurate, professional, thorough and cost effective investigation.

We do our best to provide the highest quality investigative resources, however sometimes it may simply not be possible find the results that you are looking for.

How do you find people?

In addition to using the regular data base services available to most private investigators and information providers we have developed our own proprietary databases and sources.

We also, whenever possible, attempt to contact associates, friends, neighbors, employers, creditors and others that may have knowledge of the subject.

How soon can you start?

We endeavor to start work on your case soon as you contact us and we have received your instructions, whether verbal or in writing.

What areas do you cover?

We primarily operate a continental wide service all across Africa.

However we also have an extensive network of agents located internationally – allowing ProMasters Investigators to work anywhere in the world.

What hours do you work?

Our Head Office typically operates a five day, 9-5.30, week. However the nature of our business often leads us to work whatever hours are required by the task in hand.

You can contact us via e-mail 24 hours a day or, if you feel the need to call us outside office hours, on +254 724 242 742 / +254 735 111 171

Request Our Services

To request or inquire any of our services, please click the button below and fill in form.

Looking to Invest or Do Business in any of the African Countries?