Here are a some answers to regular questions we receive from prospective clients. If you have a question regarding a specific service or problem, please take a look at our answers below where we regularly update and answer questions.
Nobody should ever be able tell that they are being investigated by our Private Detectives. Our services are completely private and confidential.
Yes. ProMasters Investigators has access to tens of thousands of records, be they financial, property records, criminal records and more. None of the resources you will access through our service are illegal nor will any Private Investigator working for us commit any illegal acts.
This really does depend on the service required. We always give a rough estimate of the timings involved during our initial consultation.
We are happy to accept payments via Credit Card, Cheque, Bank Transfer, PayPal and other Online Payment methods. Please contact us for quotations regards our rates and costs – these vary dependant on the Case, Location and its details so we are unable to supply prices online.
Our goal with each case is to meet and exceed our clients stated objectives through an accurate, professional, thorough and cost effective investigation.
We do our best to provide the highest quality investigative resources, however sometimes it may simply not be possible find the results that you are looking for.
In addition to using the regular data base services available to most private investigators and information providers we have developed our own proprietary databases and sources.
We also, whenever possible, attempt to contact associates, friends, neighbors, employers, creditors and others that may have knowledge of the subject.
We endeavor to start work on your case soon as you contact us and we have received your instructions, whether verbal or in writing.
We primarily operate a continental wide service all across Africa.
However we also have an extensive network of agents located internationally – allowing ProMasters Investigators to work anywhere in the world.
Our Head Office typically operates a five day, 9-5.30, week. However the nature of our business often leads us to work whatever hours are required by the task in hand.
You can contact us via e-mail 24 hours a day or, if you feel the need to call us outside office hours, on +254 724 242 742 / +254 735 111 171